FREQUENTLY ASKED QUESTIONS

Are your products safe?

Absolutely! At Nuvana Nutrition, we have a strict set of processes in place to make sure every product you buy has the right strength, composition, purity and quality of ingredients. Your safety is our number one priority.

Beyond our own set of standards, we follow all industry regulations. Many think that the supplement industry is unregulated, but this is simply untrue. The U.S. Food and Drug Administration carefully regulates the manufacturing processes, safety of ingredients, and marketing practices for all nutritional supplements.

How are dietary supplements regulated?

All supplements fall under the FDA, which regulates their production, marketing and sale.

1. All manufacturing facilities are regularly inspected by the FDA and must adhere to Good Manufacturing Practices, which cover everything from verification of raw materials to product testing and labeling.
2. All marketing claims made by the manufacturer are closely monitored to make sure no product claims to cure or treat any disease or its symptoms.
3. Any new ingredient must be submitted to the FDA for review and approval before it can be used in a supplement.
4. If an ingredient is thought to be harmful, the FDA must decide if a) safety warnings need to be included on the label, or b) the ingredient should be banned and taken off the market.

Can your products be used by children?

Our supplements are designed with the specific needs of adults in mind, using clinical research and safety data for adults, not children. Therefore, we do not recommend it.

Do you ship outside of the U.S.?

Unfortunately, we do not ship outside of the continental United States at this time. We hope to change this very soon!

How do I get a refund?

We make refunds easy with our 30-Day Money Back Guarantee, which covers both open and unopened products. If you are not 100% satisfied with your product, simply email us at contact@nuvananutrition.com within 30 days of purchase and add “Refund Request” to the subject line. In your email, please include 1) a brief explanation of why you’re unhappy, and 2) your order number.

We will provide you with a return address. Once we receive the remaining unused product, we will process your refund.

Who takes care of the return shipping charges?

Shipping fees for returns and exchanges are the responsibility of the customer.

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